DREAM CLEAN Terms & Conditions

Thank you again for choosing DREAM CLEAN for your cleaning needs. Below you will find our Terms & Conditions.

Credit Card on File

In advance of your first cleaning appointment, you will be asked to provide your credit card information, which will be stored with a secure, third-party payment provider (Stripe). DREAM CLEAN is fully cashless and we settle accounts immediately following service. Should we have any issue processing the card on file, we will reach you directly to provide a new payment method.

Service pricing will reflect standard payment processing costs applied at settlement. These amounts are not itemized separately.

Please note, if our cleaners must pay for parking during your appointment, we will add that cost to the final bill.

Gratuity is not expected, nor included. If you would like to provide a tip for your cleaners, please let us know so that we can separate it from your service fees.

Pre-paid Subscriptions

We do offer a slight discount for pre-paid service subscriptions – 5% off pre-paid package of five cleanings and 10% off pre-paid package of ten cleanings. Please reach me directly to set this up, if it is of interest to you.

Customer Cancellations

Once you have made an appointment with DREAM CLEAN, we have now reserved to that appointment time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time, or if our cleaners are locked out from accessing your home, you will be charged half (50%) the amount of your agreed rate for the cancelled appointment.

To avoid this, we kindly ask for 48 hours’ notice of cancellation and preferably the most notice you can provide once you know you will not be able to keep your appointment time. We are happy to accommodate you with a rescheduled appointment, however that will be subject to availability.

Arrival Times

In scheduling, we do allow sufficient time for our cleaners to commute between locations. However, they may not arrive precisely at the scheduled time due to circumstances beyond our control such as heavy traffic, parking or vehicle issues.

Additionally, we do our best to accommodate varying needs of each client to provide the highest level of service. As a result, the start time may also be affected if the previous client requires additional time to complete their service appointment. On the other hand, if we receive a cancellation for a visit that is before your appointment, we may contact you to begin your appointment sooner.

We kindly ask that you please allow a 30–60-minute window for your cleaning associates to arrive considering these circumstances.

Thank you for the opportunity to be of service in your home.