DREAM CLEAN Terms & Conditions

Thank you again for choosing DREAM CLEAN for your cleaning needs. Below you will find our Terms & Conditions.



Payment Policy


When a cleaning service is completed, the payment is due upon receipt of the invoice. We attempt to settle all residential services within 48 hours of service delivery. Unpaid services are considered a violation of our payment policy. If cleanings are not paid within 48 hours of the completed service or payment request, DREAM CLEAN will charge the credit card on that is saved to your account.

We do prefer contact-free payment methods using Zelle and credit/debit cards. Please note, there is a 4% convenience fee on all credit and debit cards transactions. This fee is added to all Work Orders and waived for Zelle, cash and check payments. (If paying by any method other than credit card, you may disregard the convenience fee in making your payment.) Please reach out to discuss any unique payment requirements.



If the cleaners must pay for parking during your appointment, we will add that cost to the final bill.



Gratuity is not included. If you would like to provide a tip for your technicians, please let us know so that we can separate it from your service fees.

Receipts are automatically sent once an invoice is paid and are also available upon request.



If you would like a copy of your receipt or billing statement, please email lauren@thisisdreamclean.com.



Credit Card on File


In advance of your first cleaning appointment, you will be asked to provide your credit card information, which will be stored with a secure, third-party payment provider (Stripe). Whether you plan to pay by check, Zelle or credit card, we do require a card on file to protect ourselves from any potential non-payment.

Customer Cancellations


Once you have made an appointment with DREAM CLEAN, we have now reserved to that appointment time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time, or if our cleaners are locked out from accessing your home, you will be charged half (50%) the amount of your agreed rate for the cancelled appointment.
 

To avoid this, we kindly ask for a 48 hours notice of cancellation and preferably the most notice you can provide once you know you will not be able to keep your appointment time. We are happy to accommodate you with a rescheduled appointment, however that will be subject to availability.

Arrival Times


In scheduling, we do allow sufficient time for our technicians to commute between locations. However, they may not arrive precisely at the scheduled time due to circumstances such as heavy traffic, parking or vehicle issues.
 

Additionally, we do our best to accommodate varying needs between each client to ensure the quality of our services. As a result, the start time may also be affected if the previous client requires additional time to complete their service appointment. In some cases, technicians may have to return later to complete the cleaning if the allotted time does not suffice.

On the other hand, if we receive a cancellation for a visit that is before your appointment, we may contact you to begin your appointment sooner. In summary, we kindly ask that you please allow a 30–60-minute window for your cleaning technicians to arrive in light of these circumstances.
 

Again, thank you for the opportunity to be of service to you.